Our Leadership Philosophy
At Vantage, leadership isn't a title — it's a standard. Our senior team is evaluated on customer outcomes: claims satisfaction scores, retention rates, and employee engagement. Every executive reviews customer complaints personally. Every VP has our claims phone number in their contacts.
We promote from within whenever possible, and our average executive tenure is 14 years. In an industry known for turnover, we see that stability as a competitive advantage — and so do our customers.
Executive Leadership
Our Senior Team
Christine Vantage, CEO
Third-generation leader. Harvard MBA. 18 years at Vantage. Focus: long-term financial strength and claims culture.
Marcus Webb, CFO
Former Partner at Deloitte Insurance Practice. Joined Vantage 2014. Oversees capital management and reinsurance.
Diane Chow, Chief Claims Officer
22 years in commercial and personal lines claims. Led the 2018 digital claims transformation. Every adjuster reports to her.
Tomás Ruiz, Chief Underwriting Officer
Actuary by training, operations leader by experience. Manages our risk appetite and pricing across all lines.
Sarah Kim, CTO
Joined from Guidewire. Built the Vantage app from scratch. Leads our data and predictive analytics programs.
William Hayes, Chief Agent Officer
200 independent agent relationships managed through his team. Longest-tenured Vantage employee: 31 years.
The thing I'm most proud of: when we say "claims-first," our compensation structure actually reflects it. Our claims satisfaction scores drive executive bonuses — not just loss ratios.
President & CEO, Vantage Insurance